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Network Operations Specialist

Posted: 07/02/2024

We impact people's lives daily by putting state of the art technology into their hands!!! The primary purpose of the role is to ensure that the MTC voice and data network meets the needs of residential and business customers throughout our West Central Illinois footprint. The Network Specialist performs installation, monitoring, and maintenance of equipment and facilities used to deliver services to our customers, including DC systems, AC systems, IP & Ethernet transport, IP routing, Ethernet switching, GPON & xDSL subscriber access equipment, voice switching & call routing equipment and OSS/BSS integration.

Our employees are provided with a benefit package that compliments many aspects of an employee's needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees.

Duties & Responsibilities

  • Installs, maintains and troubleshoots network equipment, such as router/switch equipment, transport equipment, DHCP servers, DNS servers and voice switching equipment.
  • Installs, maintains, troubleshoots, and decommissions equipment and cabling in a timely and accurate manner.
  • Prepares for installations and upgrades by reviewing work orders. Obtains the necessary equipment, supplies, and tools for the orders and evaluates installation location.
  • Identifies, labels, measures, terminates and physically routes the cables that supply AC and/or DC power or transmit data.
  • Assists with on-call rotation, maintenance window and emergency outages as needed. Performs emergency repairs as required.
  • Assists in the installation, servicing, and removal of CO facilities.
  • Repairs and maintains office power supply equipment including rectifiers, generators, ringing machines, and distribution panels and fuses.
  • Tests, maintains, and evaluates performance of the following equipment: customer line, switching gear, trunks leaving and entering CO, and billing and traffic metering equipment.
  • Performs maintenance of routine equipment and central offices by following schedule established by the Network Operations Manager.
  • Ties cross-connections to establish, modify, or terminate service and coordinates with connecting companies when establishing, maintaining, and removing special circuits.
  • Performs acceptance testing and related duties of manufacturer-installed CO equipment.
  • Evaluates the quality of toll, EAS, special circuits, and other carrier facilities.
  • Performs call screening and routing translation additions and/or changes required to accommodate network, feature, and trunking changes.
  • Complies with all industry standards, safety rules and regulations, and company policies.
  • Processes new installation service orders and service changes orders in a timely manner based on department guidelines.
  • Maintains accurate subscriber records in OSS/BSS and updated ancillary documentation.
  • Prepares quarterly reports on subscriber services for reconciliation purposes.
  • Performs physical inventory on network equipment at the end of each quarter.
  • Performs other duties as assigned.

Knowledge & Experience

  • An Associates degree or higher in telecommunications or electronics is preferred. Or two years related experience and/or training.
  • Computer literacy including a working knowledge of Microsoft Office products.
  • Knowledge of transport systems like Calix C7, Calix E7 and Tellabs UMC1000.
  • Knowledge of structured cabling and termination types using optics, fiber, and copper.
  • General knowledge of power systems, including inverters and fuses.
  • Knowledge of digital CO and remote switching equipment, test gear, and associated material.
  • Working knowledge of Ethernet & TDM transport/switching protocols and voice transport/switching protocols.
  • Understanding of DNS and DHCP server configuration and maintenance.
  • Understanding of schematics, blueprints, and circuit diagrams and their application to CO design.
  • Familiarity with regulatory and industry standards and specifications.

Skills, Abilities, Qualifications or Expectations:

  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to apply common sense understanding to carry out instructions from written, oral, or diagram form.
  • Must be able to respond to on-call or emergency maintenance situations.
  • Must possess and maintain a valid driver’s license.
  • Detailed orientated, requiring a high-quality of accuracy.
  • Self-motivated with strong initiative, ability to work independently with limited supervision.
  • Strong written and verbal communication skills.
  • Normal visual acuity to consistently distinguish wire colors.

Education: Associates Degree