The Pet Supplies Plus Clerk is responsible for providing excellent customer service. The PSP Clerk will process and stock product, builds displays, and processes customers orders in a friendly, accurate, efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides excellent customer service, ensuring positive customer relations and satisfaction
Assists with general care of all animals
Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
Processes and is accountable for other services handled at the register.
Ensures proper handling of all forms of tender and coupons.
Performs fixed activities as assigned by Store Director.
Answers incoming phone calls using proper phone etiquette
Assists with store maintenance and cleaning on the sales floor and backroom.
Follows all store and department policies and procedures.
Excellent customer service skills, friendly
Passionate about animals
High energy level
Ability to follow directions
Good organizational skills
This job has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Some animal knowledge
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Write routine reports and correspondence
Present information and respond to questions from customers or associates
Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS
Some locations may require Power Industrial Truck Certification
Slip resistant shoes with closed toe and heel
Uniform per store policy
Regularly (Over 2/3 of the time)
Use hands to finger, handle, or feel
Reach with hands and arms
Communicate with associates and customers
Lift and/or move up to 30 pounds
Frequently (Between 1/3 and 2/3 of the time)
Lift and/or move up to 50 pounds
Occasionally ( Less than 1/3 of the time)
Lift and/or move up to 100 pounds
Ability to adjust focus
Ability to distinguish colors
Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines
Work in high places
Fumes or airborne particles
Toxic or caustic chemicals
Risk of electrical shock
Outside weather conditions
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location