Server/Network Tech - Mid-Level - Canton/Macomb
Service - Canton, Illinois
Who are we?

TimbukTech is a small company with a BIG culture! For over 20 years, TimbukTech has specialized in providing high quality IT services and solutions throughout our local communities. Our Service Technicians are the backbone of TimbukTech, and we live by the motto of One for All, All for One.  We are never satisfied with “good enough”. We challenge the status quo with our responsiveness, expert advice, and by resolving issues for good.  In addition to supporting clients’ needs, you'll be helping and mentoring your colleagues and vice versa! We work as a unified team to develop client best practices, test new technology, and document standard procedures for common types of service requests. 


Why work for TimbukTech?



Joining a FUN culture where you enjoy coming to work every day
Earning a competitive salary with an AMAZING bonus structure
Advancement Opportunities available for career driven individuals
Recurrent training on a regular basis
Job related certifications are paid for by the company
We have the BEST clients who share our values and love working with us
We encourage you to challenge the status quo with new ideas




What you’ll do:

Onsite and remote workstation and network management
Troubleshoot backup issues and make applicable changes
Implement security compliance standards
Deploy server application upgrades 
Maintain and enhance proactive maintenance systems 
Troubleshoot and maintain Windows Server Active Directory environments 
Work with Level 1 Techs to provide mentoring and escalated support to Service Desk Technicians 
Intermediate Voice over IP support. 
Assist with new project implementations via cross-departmental collaboration


Required Skills:

Have a positive attitude: Our clients contact us when they need help.
Identify, Discuss, Solution (IDS): We need to ask the right questions to give the right answers.
Excellent Communication (verbal/written): Communication with our clients must be clear, concise, and confident. 
Ability to change tasks rapidly: great organization skills are key to success in this area
Attention to detail: paying attention to the small things and using your analytical skills to make decisions
A willingness to learn: At TimbukTech we are only concerned with doing things the right way. This means learning new skills on a regular basis. 
Must complete or show valid CompTIA A+ within first 120 days of hire 




Preferred Experience: 



2-4+ years of experience with Microsoft Windows environments to include Hyper-V, Setup OS, virtual switches, RAID setup and configuration 
2+ years of intermediate networking experience (setting up basic firewalls or switches)
1+ years of Office 365 (and/or Azure) experience 
1+ years proficient experience with IT ticketing systems


Required Certifications: 

CompTIA A+ 
CompTIA Network+ (or obtain within 120 days of hire) 


Compensation: $62,000 Base Salary + Certification Pay Increases & Bonuses

 

Benefits: 

Retirement Plan w/ Company Matching 
Medical Insurance 
Dental insurance 
Vision Insurance 
Life Insurance 
Paid time off 
Professional development assistance 
  
Supplemental pay types: 

Quarterly Bonus Pay 
Sign-On Bonus ($1,000)* 
If you’ve made it this far: 

If this sounds like you, APPLY NOW! We’re excited to hear from you and have the right person join our growing team!