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Student Success Coach, Macomb

Job Title:    Student Success Coach
Status / FLSA Status:    FT / Exempt
Classification:    Professional Support Exempt
Department:    Academic Support
Reports To:    Director, Academic Support
Location:    Canton / Macomb Campuses
Date Updated:    September 2020
Salary Range: $37,000.00 to $37,000.00 Annually
PRIMARY FUNCTION:  The Student Success Coach manages all aspects of supporting SRC students.  This includes serving as an advocate who will ensure that services (academic support, student, and community) are delivered so that students have opportunities to be successful regardless of course delivery method.
1.    Provides consultation and assistance with the development and implementation of student success initiatives including but not limited to student goal attainment, probation oversight, and other functions related to student academic success. 
2.    Teaches at least one section of LA 100 (Student Opportunities for Success).
3.    Initiates and manages an early alert process to identify at-risk and referred students.  This includes periodic follow-up with identified students throughout the semester.
4.    Serves as a liaison between faculty and student to assist with resolution of instructional issues. 
5.    Provides proctoring services and/or academic workshops as requested by faculty or the Office of Instruction.
6.    Maintains up-to-date knowledge of programs and services offered on the Spoon River College campus and in the community; seeks out appropriate programs and services in the community.
7.    Documents Academic Success Plans and maintains confidentiality of such documentation. Performs assessments of students’ learning styles/differences; teaches various study methods given students’ particular learning preferences and issues.
8.    Coordinates recruitment, scheduling, and training of peer tutors. Supervises and provides guidance for peer tutors while working with students. Maintains and revises peer tutor training as necessary.  
9.    Provides guidance on time management, test-taking skills, note taking, methods to increase comprehension and memory, and adjustment to college; as well as general good student behavior.
10.    Monitors activities of the Learning Resource Center at the Canton or Macomb Campus.
11.    Provides assistance to students and faculty with basic course management through the use of the learning management system (LMS).
12.    Coordinates student retention efforts with Student Services and assists with recruitment activities as needed.
13.    Coordinates with marketing department to ensure communication of services and programs to students.
14.    Develops and maintains online learning resources such as orientation materials, student tutorials, and the LRC website information.
15.    Oversee SRC food pantry including seeking donations, coordinating food drives, coordination of budget with the foundation, purchasing items, organization, marketing to students, and serving students who visit each center’s pantry.
16.    Performs other duties as assigned by the supervisor.
SUPERVISORY RESPONSIBILITIES:  This position supervises student employees.
QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
1.    A bachelor’s degree in a related field from a regionally accredited institution is required. A master’s degree is preferred. 
2.    A current and valid Illinois driver’s license with a clear motor vehicle records check (per the college’s definition of an authorized driver) is required.
3.    An understanding of learning styles, learning disabilities, and study skills across all subject areas, as well as community college experience or experience working with diverse students is preferred.
4.    General knowledge of advising, student support services/resources at a community college setting as well as the ability to work with community agencies is preferred.  
5.    At least 1-2 years of teaching and/or working with students one-on-one or in small group settings is preferred.
6.    Skill in collecting and analyzing data and conducting project evaluations is preferred. 
7.    Must possess the ability to assist, influence and work with diverse dynamic student populations.
8.    Experience with Microsoft applications and personal computer skills are required with the ability to learn the Spoon River College information system and new programs as technology changes.
9.    Must possess a high level of confidentiality and accuracy. Must possess the ability to manage multiple and competing priorities; deal with conflict appropriately; withstand pressure, and remain calm in tense situations.  Must possess problem-solving skills; flexibility, dependability, and responsibility.  Must possess the ability to work in a team-centered environment and demonstrate a positive attitude.
10.    Must possess organizational abilities, superior interpersonal skills and client service skills, and verbal and written communication skills with the ability to speak before groups.

PHYSICAL DEMANDS / WORK ENVIRONMENT:  The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands for this position include the ability to regularly sit, use hands and fingers, talk and hear.  This position requires limited standing, walking, reaching, stooping/kneeling.  Vision requirements for this position include close vision including the ability to view text from a computer monitor.  This position requires some driving, the majority of which is within the College district.
Work environment for this position includes typical office environment with no extremes in temperature, noise, and limited physical risk.  

Education: Bachelors Degree