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Service Advisor

Posted: 01/11/2023

The Kunes Auto Group is a fast-growing Automotive and RV dealership company and we now have locations throughout Wisconsin, Illinois, Iowa a nd Minnesota. We are an award winning company that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.

Job Title: Service Advisor

Responsibilities

Greet customers and offer excellent customer service from receipt to release of their vehicles
Assist customers in servicing, repairing, and explaining each service needed
Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Ensure that automotive work provided to customers meets company quality standards
Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Customer transportation
Any other duties as assigned
Qualifications

Strong focus on providing excellent customer service
Basic knowledge of computer programs including word processing and database tools
High school diploma or higher education
Basic mathematics skills to prepare and process bills and customer payment
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
Benefits

Standard Benefits Package (Medical, Dental, Vision)
401K Plan
PTO
Casual Work Environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:

8 hour shift
Work Location: One location

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:

8 hour shift
License/Certification:

Driver's License (Preferred)
Work Location: One location